You may create an account with Glasswire to receive marketing communications, join our forum or post on our blogs.
Information You Provide: We collect, and associate with your account, any information that you provide Glasswire when you use the Site, such as when you create an account, purchase a product, or contact us. Information you provide us can include, but is not limited to, (a) your name, email address, physical address, username, password, and other registration information; (b) transaction-related information, such as billing and shipping addresses, and any other information necessary to complete the transaction; (c) and information you provide when you contact us.
We do not collect or store your credit card information. Our credit card processing service provider will collect and store full payment card information from you.
Usage: We collect information from and about the devices you use to access the Site. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to the Site, and identifiers associated with your devices.
We may use the information we collect to provide, improve and protect our services, such as for:
- Delivering marketing communications about Glasswire-related services, products or promotions. We may use service providers to send these messages on our behalf, but we do not share your email address with any other third parties without your permission.
- Providing you with products, services, or information you request, for example when you contact us for remote support and troubleshooting;
- Providing you with information about the Site or required notices;
- Customizing your experience when using the Site;
- Improving the Site and services that we provide, such as by better tailoring our content to your needs and preferences;
- Generating and analyzing statistics about your use of the Site;
- Detecting, preventing, and responding to fraud, intellectual property infringement, violations of law, or other misuse of the Site.
We may also combine or aggregate any of the information collected through the Site or elsewhere for any of these purposes.
We do not share personal information for any commercial or marketing purpose unrelated to the delivery of Glasswire products and services without asking you first. We do not rent or sell our customer lists.
The following are the limited situations where we may share personal information:
Other users: Certain features on the Site may allow you to share information with other users, such as your name, email address and additional information. Please take care if you choose to do so, as we do not control how these other users will handle your information.
Law & Order: We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Glasswire or our users; or (d) protect Glasswire’s property rights.
We may share some aggregated, anonymized and non-personal information publicly and with our partners. For example, we may publish trends about internet speed, or statistics about the type of electronic devices installed in the homes of our customers. This information may also be shared with other users to help them understand their network as compared to others in the Glasswire community, raise awareness about technical issues or help us generally improve our system. We take steps to ensure this non-personal information is not being associated with any specific user and we require our partners to do the same.
Our site uses first party cookies (i.e. cookies set directly by us to your device) as well as cookies served by third parties for the purposes outlined below. Some of the Cookies the Site uses only remain on your device while your browser is open (these cookies are known as “session cookies”) while others remain for longer periods (these are known as “permanent cookies”). The Site uses the following Cookies:
- Google Ads Cookies
- Google Tag Manager Cookies
- Google Analytics Cookies
- Google Display and remarketing Cookies
- Facebook Advertising cookies
You have the right to choose whether or not to accept Cookies. However, they are an important part of how our Site works, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the site.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the “Help,” “Tools” or “Edit” facility. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table above.
Further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, is available at the following URLs: www.allaboutcookies.org and www.youronlinechoices.eu.
Data security & retention
Security: We take security seriously and care about the integrity of your personal information. We use administrative, physical, and technical safeguards to protect the confidentiality of personally identifiable information, including encryption, firewalls and SSL (Secure Sockets Layer).
Retention: We will retain your information for as long as your account is active, as needed to provide you services or as necessary to comply with our legal obligations, resolve disputes, or to enforce our agreements.
This Site is not directed to, nor do we knowingly collect information from, children under the age of 16. If you become aware that a child under your care has provided us with information without your consent, please contact us at the contact information below.
If you no longer wish to receive non-transactional communications from us, please click the “unsubscribe” link in any email from us, update your marketing preferences in your account, or contact us at the address below.
To make a request to have personal information maintained by us returned to you, amended or removed, please email firstname.lastname@example.org. Requests to access, change, or remove your information will be handled within thirty (30) days.
Updates to this Policy
If your contact information changes, if you no longer wish to receive marketing communications from us, if you wish to inquire about information we have collected about you, or if you have questions or concerns about Glasswire privacy, please contact us at email@example.com.