GlassWire Network Security Monitor
Firewall &
Network Monitor

Privacy

GlassWire Privacy Policy

Commitment to Privacy

GlassWire is committed to protecting your privacy by collecting only the minimum amount of information needed to provide our software, website, and services. Our company mission is to help people protect their privacy, data, and devices from threats.

Does GlassWire see or collect my network or graph data?

GlassWire does not ever see or collect any of your GlassWire network or graph data. Your network and graph data stays on your device and is never sent to our GlassWire servers. Our business model is to sell our premium GlassWire software, not to collect or sell your data to advertisers.

What information does GlassWire collect?

GlassWire collects information from you when you register on our website or forum, email us, place an order, subscribe to our newsletter, respond to a survey, fill out a form or download or install our software.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

  • GlassWire Installation Process

    When installing or uninstalling GlassWire’s desktop software, our installer will contact GlassWire.com so we can know how many installs of our software have occurred. This helps us estimate how many users we have. If we did not count installs of GlassWire we wouldn’t know how many users we have. Thank you for allowing us to count you as a GlassWire user. Our mobile software does not contact GlassWire.com at all because we use the installation stats provided by the Google Play Android store.

    After installing GlassWire for the PC you may notice on GlassWire's graph that GlassWire itself contacts GlassWire.com around once per day. GlassWire for the desktop checks for software updates that may contain important security fixes and also updates its suspicious host list. GlassWire can block itself from accessing the Internet however if you do so then you may not know about important software updates and your suspicious host list may no longer be up to date. Please note our suspicious host list does not come from GlassWire users. We can never see your network data. Our mobile software does not contact GlassWire.com at all because it has no suspicious host lists and it updates through the Google Play Android store.

  • Google Analytics on GlassWire.com

    Google, as a third party vendor, uses cookies to check website stats. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

  • GlassWire Activation Codes (Desktop Only)

    GlassWire Basic, Pro, Elite and other paid desktop products sometimes use activation codes to unlock GlassWire's paid features. When activating GlassWire Basic, Pro, or Elite the GlassWire software will contact GlassWire.com and check to see if the activation code should be authenticated or not and to see how many machines are using that code.

What does the GlassWire website use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (Your information helps us to better respond to your individual needs. For example if we notice a lot of users from France installing GlassWire or visiting our website we may decide to add a French translation of our software.)
  • To improve our website
    (We continually work to improve our website offerings based on the information and feedback we receive from you.)
  • To improve customer service
    (Your information helps us to more effectively respond to your customer service requests and support needs.)
  • To process transactions
    We may share your information with third parties who deal with secure transaction billing, for example a billing company or credit card company. We don't process transactions on our servers or store billing data there.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How does GlassWire protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place a paid order of our software.

We offer the use of a secure server for all orders of our software. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Does GlassWire use cookies on their website or in their software?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Does GlassWire disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe the release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. For example we use Google Analytics to check stats for our website. We also list our mobile software in the Google Play Android store which has its own separate privacy policy.

Third party website links

Sometimes, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Cleverbridge Billing

We use a billing company called Cleverbridge to bill our paid desktop software version. We do not collect any credit card information or store it on our own servers. If you do not buy our software you will not use Cleverbridge at all, but if you do buy our software you can review Cleverbridge's privacy policy here. Cleverbridge is based in Germany but also has offices in the United States and Japan.

Consent

By using our site or software, you consent to our online privacy policy and software license agreement/EULA.

Last Updated: February 10, 2017 – Changed PC to "Device" along with other minor description changes to prepare for our mobile app release.